AI concierge’s fundamental forms. Credit: Journal of Service Management (2024). DOI: 10.1108/JOSM-12-2023-0523 Concierge services built on artificial intelligence have the potential to improve how hotels and other service businesses interact with customers, a new paper suggests. In the first work to introduce the concept, researchers have outlined the role an AI concierge, a technologically advanced assistant, may play in various areas of the service sector as well as the different forms such a helper might embody. Their paper envisions a virtual caretaker that, by combining natural language processing, behavioral data Read More
No comments:
Post a Comment