Study shows AI tool successfully responds to patient questions in electronic health record

As part of a nationwide trend, many more of NYU Langone Health’s patients during the pandemic started using electronic health record tools to ask their doctors questions, refill prescriptions, and review test results. Many patients’ digital inquiries arrived via a communications tool called In Basket, which is built into NYU Langone’s electronic health record (EHR) system, EPIC. While physicians have always dedicated time to managing EHR messages, they saw a more than 30% annual increase in recent years in the number of messages received daily, according an article by Paul A. Testa, MD chief medical information officer at NYU Langone. Read More