Turn a Personal Attack Into a Statement of Fact

You’re not in charge of facilities, but your boss screams at you about the lack of toilet paper in the bathroom. You reply: “I’m not in charge of that! Don’t yell at me!” “I didn’t know. I’m sorry, I didn’t realize. I’ll go buy some right now.” “Would you like me to call facilities?” …

Source:Turn a Personal Attack Into a Statement of Fact